He aha ka Score Promoter Score (NPS) ʻōnaehana?

I ka pule i hala, ua huakaʻi wau i Florida (hana wau i kēia i kēlā me kēia hapahā a ʻoi) a no ka manawa mua wau i hoʻolohe ai i kahi puke ma Audible e iho nei i lalo. Ua koho wau i ka nīnau Ultimate 2.0: Pehea e ulu pono ai nā ʻoihana hoʻolaha Net i loko o kahi World-Driven World ma hope o ke kamaʻilio kūkākūkā ʻana me kekahi ʻoihana kūʻai aku ma ka pūnaewele. Hoʻokumu ʻia ka ʻōnaehana Score Promoter Score ma kahi nīnau maʻalahi… ʻo ka nīnau hope loa: Ma ka pālākiō o 0 a 10, pehea