ʻO AT&T: Kahi Kūʻai Kūpono i ukali ʻia e kahi lawe weliweli

ʻOi & TI ka manawa a mākou i hoʻoholo ai e neʻe mai kā mākou keʻena i kahi hou, ʻo kekahi o nā poʻe mua aʻu i kāhea aku ai ʻo AT&T. ʻAʻohe mea nui aʻe i kēia neʻe ma mua o ka hōʻoia ʻana i kā mākou fax a me nā laina kelepona.

Ma hope o nā leo e pālua ai, ua lawe koke ka luna i ke kelepona a pane i kaʻu nīnau. ʻOluʻolu, ʻike, a kōkua nui ʻo ia. Ua hoʻoholo mākou e neʻe i ka Pōʻaono me nā kelepona hou e hele ana i ka Pōʻalima. ʻO ka hopena pule lōʻihi ia, manaʻo mākou he lohi i nā kelepona a ʻaʻole pili i kā mākou mea kūʻai aku a me nā prospect.

Loaʻa iā mākou kahi helu 1-800, kahi hui o nā laina kaʻa, kahi laina fax i hoʻolaʻa ʻia, a me ka DSL papa ʻoihana no kā mākou ʻoihana liʻiliʻi. I ke keʻena hou, ua hoʻohui mākou i ka pūnaewele me kā mākou lease ʻoiai ke kūkulu nei ka hale i kekahi pono pono pūnaewele no kahi ʻoihana me nā tona o ka bandwidth.

Mālama mākou i ka helu 1-800 akā pono mākou e kiʻi i nā helu kelepona hou ʻoiai mākou ma kahi ʻokoʻa o ke kūlanakauhale, no laila ua koho mākou i 3 mau mahina o ka leka manuahi ma nā laina kahiko e haʻi i kā mākou mea kūʻai aku i kā mākou helu kelepona hou. . Ua pani mākou i ke kāhea me kahi helu balota e nānā ai i ka hanana o nā pilikia.

Ma laila kahi i hoʻopau ai ka hemolele

Ma kahi o hoʻokahi pule ma mua o ko mākou neʻe ʻana, ua puka kā mākou DSL. Ma hope o hoʻokahi lā a me ka hapa o ke kamaʻilio ʻana me AT&T, me nā hoʻohiki aia ma mua o ka hopena o ka ʻoihana (ka lā ma mua), ua hoʻi mākou i kā mākou DSL. He paʻakikī loa ia no kahi ʻoihana ʻenehana pūnaewele me kahi hui kūʻai kūwaho e kūʻai aku me ka ʻole o ke komo. ʻO ka hapa nui o nā poʻe āpau i hana mai ka home ma mua o ke kali.

Laki no mākou, he kulekele uku hoʻoliʻiliʻi maikaʻi loa kā AT&T. No nā kaukani kālā ma ka ʻoihana nalowale ua loaʻa iā mākou kahi hōʻaiʻē $ 119 ma kā mākou bila.

ʻOi aku ka paʻakikī o ka hui kūʻai kūwaho e kūʻai aku me ka ʻole kaul. ʻO ia ka mea i hana ʻia i kekahi lā ma hope. Me he mea lā ʻo kekahi 'glitch' no kā mākou neʻe ʻana koke kū ka lawelawe ma kā mākou DSL a me nā laina kelepona. Ua lilo kā mākou kelepona no kekahi lā a me ka hapa. I kēia manawa ua huhū iki wau.

Ua hoʻouna ʻo AT&T i kahi loea lawelawe nui nāna i hana me kahi kāne ʻē aʻe i waho e hoʻihoʻi i ka laina DSL. Ke huli hope ʻia o nā kelepona hele hou ka DSL i waho. Hele kekahi mau hola ʻē aʻe akā lanakila ʻo Patrick a hoʻihoʻi iā mākou i 100%.

A hiki i kēia kakahiaka.

I koʻu hele ʻana i ka hana i kēia kakahiaka, haʻi ʻia wau ua iho hou ka DSL. ʻAʻole pono ʻoe e kāhea aku i kekahi, ʻeā? He mau kāleka Sprint kā kekahi mau kāne ma ke keʻena a ʻo lāua ko mākou puʻuwai puʻuwai a hiki i ka hiki ʻana iā mākou ke hele i ke keʻena hou (kahi i paʻa ai ka pūnaewele).

Aia nā laina kelepona i lalo ... ʻano o. Inā ʻoe e kāhea iā lākou, kani lākou a kani a kani. Hoʻomanaʻo i ka leka uila aʻu i kauoha aku ai me nā helu kelepona hou? ʻAʻole holo kēlā. No laila ʻaʻohe o mākou kelepona a ʻaʻohe DSL. Makemake au e hoʻi i kahi moe.

Ma kahi o ia mea, ua neʻe mākou i kā mākou mea āpau a ua hoʻoneʻe wau i ka ʻōnaehana PBX i kahi hou. I mau hola ma hope, hōʻike ʻia kā mākou mea hoʻoponopono AT&T. 15 mau minuke ma hope, ua ʻōlelo ʻo ia:

"Nūhou maikaʻi ʻole"

Ua hewa kekahi mea i ka laina no laila pono lākou e kiʻi i kahi mea hoʻoponopono "uwea" e ʻike i nā mea e hana nei. E hele ʻo ia i ka lā ʻapōpō ua haʻi ʻia wau. I kēia manawa, kipa mai kaʻu CEO iaʻu a nānā i ka neʻe ʻana. Mahalo, aia ʻo ia i loko o ka lumi no ka mea ua hoʻokau ʻia wau a hoʻouna ʻia i mua mai kekahi kanaka a i kekahi, a i kekahi a i kekahi. Ua noi ʻia wau i kēlā me kēia hoʻololi no kaʻu hōʻoia (ʻo 3 mau helu hope loa ma ka bila) a mai kēlā manawa i kēia manawa, noi ʻia wau no nā helu kauoha lawelawe (ʻelua aʻu i kēia manawa ... hoʻokahi no ka neʻe, kekahi no ka hoʻoponopono ʻana) .

Lohe koʻu haku i ka hana maʻalahi ʻana i kā mākou hebedoma o nā pilikia me AT&T - e hōʻike ana i ka nui o nā kūʻai aku, ka nui o nā ʻoihana, a me ka nui o ka hilinaʻi a mākou i nalo ai i ka pule i hala me kā mākou mea kūʻai aku a me nā prospect. Ke haohao nei au i ka hiki ʻole iaʻu ke ʻuwē a me ka walaʻau pū, ke hōʻike nei au - me ka nui o nā kikoʻī - ua hāʻawi mai ka AT&T hebedoma weliweli iaʻu. E hoʻomanaʻo, ʻo koʻu pule ʻekolu kēia ma ka hana. 🙂

Mahalo pū māua i ka hopena o kēlā me kēia kūkā kamaʻilio me kahi kanaka ma ke kelepona, "E ʻōlelo paha ʻoe ua māʻona ʻoe i ka lawelawe i loaʻa iā ʻoe i kēia lā?". "ʻAʻole" kaʻu pane hou.

Makemake ʻoe i ka Nūhou maikaʻi a i ʻole ka Nūhou maikaʻi ʻole?

I kēia manawa he loea koʻikoʻi wau i kēia manawa i ka hale a ke hana nei i ka pilikia uea. Ua hele mai ia ma aneʻi no kekahi mau hola i kēia manawa akā ke hoʻomaka nei ʻo ia i nā laina kelepona. ʻOiaʻiʻo, e holo e pili ana i kā mākou papa PBX he $ 25 i kēlā me kēia 15 mau minuke (no ke aha e ʻōlelo ʻole ai lākou he $ 100 / hr?).

ʻLelo ʻo ia, "Makemake ʻoe i ka nūhou maikaʻi a i ʻole ka nūhou maikaʻi ʻole?".

"Nūhou maikaʻi, e ʻoluʻolu.", Pane wau.

ʻIke ʻo ia i nā pilikia me nā uwea kelepona hale e kū nei a haʻi mai iaʻu "ʻAʻohe lono maikaʻi, ʻaʻohe ala e hāpai ai i nā laina."

ʻAʻole wau e lawe iā NO no kahi pane.

Loaʻa iā mākou ma kahi o 100 mau kaula CAT5 e hele nei ma waena o ke kikowaena ʻikepili a me ko mākou keʻena keʻena no laila hāpai wau i kekahi mau panela a ʻike i kahi e hele ai lākou. Aia kekahi ala uwea i loko o ka pale ahi a me ke kaupaku kulu ma waena o ia a me ka lumi kahi e komo ai nā laina kelepona. He laina pololei 30 a 40 paha kapuai. Hele ʻo ia a hemo i ke kaula uila mai kāna kalaka a holo ma kahi o 100 kapuai ke kaula uila.

ʻO 9PM kēia a he laina kelepona kā mākou i kēia manawa i ka hale. Ke kali wale nei wau no ka mea loea e hoʻopau i kāna hana hope loa - ua hāʻawi ʻia iaʻu ka manawa e kākau ai i kēia pou blog holoʻokoʻa. Pili nā laina kelepona i kēia manawa e pili ana i ka ʻōnaehana PBX.

I ka lā ʻapōpō kaʻu mea e hana ai, e kiʻi i nā kaula hou aʻe a me nā jack RJ11 a hiki iaʻu ke hana i ka hop mai nā jacks hou i ka ʻōnaehana PBX i loaʻa iā mākou nā kelepona i ka Poalua.

O ia…

ʻO ia, ma hope o kā mākou neʻe. E hele ana au i kakahiaka nui i ka lā ʻapōpō e kiaʻi i ka neʻe ʻana o ke keʻena. Ua ʻūlū mua ke kime i nā mea āpau, no laila pono nā neʻe e neʻe wale i ka lā ʻapōpō. He lā lōʻihi nō naʻe wau.

E ʻike pono wau aia mākou i 100% me nā kelepona ma ka hopena o ka hana apopo. I kēia lā ua hoʻokau wau i kā mākou pūnaewele, paʻa i ka uea ʻole, kahi mīkini paʻi pūnaewele, kahi hub, a hoʻoulu i nā cubicle a pau mai kahi panela kikowaena waena. Ua kaulaʻi wau i nā laina kelepona āpau mai ka papa patch i kā mākou ʻōnaehana PBX. Ma waho o AT&T, ua loaʻa iaʻu kahi tone o ka hana i hana ʻia.

Ma ka Poalua, e kamaʻilio wau ma ke kelepona iā AT&T e ʻike ai i ke kumu e mālama ai wau i kā mākou ʻoihana me lākou. ʻO nā mea wale nō aʻu i ʻike ai he maikaʻi kā lākou:

  1. Panina o ke kūʻai aku.
  2. Ke hoʻopau nei i ka lawelawe.

Kāohi i ke kūʻai aku ʻana i nā mea hiki ʻole ke lawe, AT&T. Pehea ka paʻakikī e:

  1. Kāhea e hōʻoia ma mua o ka hemo ʻana o kā mākou DSL?
  2. Kāhea e hōʻoia ma mua o ka hemo ʻana i kā mākou laina kelepona?
  3. Kāhea e hōʻoia ma mua o ka hemo ʻana o kā mākou DSL (ka manawa ʻelua)?
  4. Kāhea e hōʻoia ma mua o ka hemo ʻana o kā mākou DSL (ke kolu o ka manawa)?
  5. E hui me aʻu kekahi ʻenehana loea ma mua o ka lā neʻe e hoʻonui i ka hale hou a hele i waena o ke kaʻina hana. E uku hauʻoli wau i $ 25 / hr no 15 mau minuke no kēlā!

ʻO 9PM kēia. Pau ka ʻenehana a ua hana ʻo ia i kāna puʻupuʻu e hōʻoia ua hauʻoli wau. Hauʻoli wau me ia, maikaʻi ʻole i kāna ʻoihana, ʻoiai. E hoʻi ana wau i ka hale. Pono wau e hoʻi ma aneʻi i 11 mau hola no ka poʻe neʻe a he 45 minuke koʻu kaʻa i ka home.

Kuhi au no laila ke kumu i kapa ʻia ai ʻo “Labor Day Weekend”!

MEA HOU 9/1: Ke kāhea nei ka helu 1-800 i ka helu kelepona kahiko a ʻaʻole i huli ʻia ka leka uila. Ma hope o ke kamaʻilio ʻana me ka hui 1-800, ʻike ʻia ʻaʻohe mea nāna e hoʻonohonoho i kahi kauoha hana e hoʻohuli ʻia kēlā laina. Ma hope o ke kamaʻilio ʻana me 4 mau kanaka ʻokoʻa, ua loaʻa iaʻu kahi ʻenekinia nāna e kāpae i ka lā kauoha (ʻo ka lā ʻoihana mua, no laila ʻo ia ka Pōʻalua aʻe) e hana i ka helu 1-800 e hana nei i kēia lā.

Me he mea lā he 24 mau hola hou aʻe ma mua o ka huli ʻana o ka intercept message. Pono ʻo ia e hoʻouna i MAK e hoʻohuli. Kanikau.

UPDATE 9/2: Late i nehinei pono mākou e pili pili ʻole i ka Wizard of Telephony. Manaʻo wau ʻo Demetria kona inoa - akā ua loaʻa iā ia nā mea āpau ʻē aʻe e hana ana. Ua ʻike maka wau i kahi kamaʻilio pū ʻana me kekahi poʻe ʻē aʻe kahi i hoʻomaka ai ʻo ia e hana i ka helu hana 1-800 i kona waiho ʻana mai no ka Poʻalua aʻe. Ua pili ʻo ia me mākou i ke awakea a hiki i ka loaʻa ʻana o ka leka i mua. ʻO wai ʻo Demetria - pono ʻo AT&T e hoʻokau iā ia i ka mālama o ka papa "pehea e mālama ai i ka mea kūʻai aku"!

Mahalo nui a mākaukau mākou no ka Poʻalua!

11 Comments

  1. 1

    Auē Kāne! ʻO kēlā me kēia ʻoihana maʻamau e huki i nā kū āpau e wehe i kahi lawelawe ʻole o kēia nui.

    Pilikia me he nui ʻo ka hapa nui o nā ʻoihana nui e like me AT&T ʻo ​​ia ka manaʻo ʻaʻole pono ia i ko lākou wā e hoʻokipa i nā mea āpau i kūpono ʻole i kā lākou kaʻina hana kuki. E loaʻa i kahi hanana i hāʻule i waho o kā lākou maʻamau i manaʻo ʻia a ua hosed ʻoe

    Manaʻo wau ua lawa lākou a lawa i mea ʻole ai kāu ʻoihana iā lākou. Minamina wau i nā ʻenehana hoʻokahi i hoʻouna ʻia i kou wahi. Piliwaiwai wau ʻaʻole lākou i haʻi iā ia e hana ana ʻo ia i ke ahiahi ma ka Pōʻalima ma mua o ka hopena pule hoʻomaha.

    • 2

      ʻO wau pū me ʻoe, e Chris. ʻO ka ʻenehana lawelawe i hoʻokuʻi iaʻu i kēia pō i hana i kahi hana a he kanaka maikaʻi loa. Hauʻoli nō hoʻi wau ua lawe ʻo ia i ka manawa e hoʻāʻo e hoʻoponopono i ka pilikia ma mua o ka bailing ʻana e like me ka ʻenehana mua.

  2. 3

    Ma Bell hou ... ʻAʻole wau i lohe, lohe wau i kahi huaʻōlelo maikaʻi e pili ana i ka lawelawe DSL. ʻAʻole mai ka ʻike ʻenehana, ʻaʻole mai ka kuanaʻike lawelawe. ʻO wau pū kekahi me kahi lawelawe lawelawe kaula ponoʻī, ʻo wau pū me kaʻu pili kelepona VoIP. I kēia manawa, ʻaʻohe pilikia. A maopopo iaʻu he makana kēlā i kahi ʻōnaehana uila - hoʻokahi uea keleawe, hoʻokahi kumu no nā mea āpau. ʻOiaʻiʻo, ʻaʻole wau e nānā i mua i kahi pio uila ... yikes!

    • 4

      ʻO ka mea mahalo, loaʻa iaʻu ʻo DSL me AT&T ma ka home a paʻa paʻa ia no 2 mau makahiki a me ka hapa. Hauʻoli wau ʻaʻole wau i kāhea no kahi loli o ka lawelawe, eia naʻe.

  3. 5

    Douglas,

    ʻO SHOCKING a SCARY kēlā. E noi ana ʻoe i kekahi uku? Lana koʻu manaʻo e loaʻa kēia i kahi uhi kūpono a ʻike kekahi ma AT&T i kēia.

    Lana ka manaʻo he laki maikaʻi kāu me ke koena o ka neʻe.

    Jon

  4. 6

    He aha ka huikau. Ke nānā aku nei i kahi ʻano uea ʻole i nā wahi uea ʻole ke nānā aku maikaʻi, ʻeā? ʻOiai ʻaʻole ia e hoʻōki i nā mea kūpono ʻole mai ka pani ʻana i nā mea i ka manawa kūpono ʻole ...

    E kala mai ua hoʻomaka mua ʻoe i kahi hoʻomaka lo lohionggg lōʻihi - hopena pule.

  5. 7
  6. 8

    Lawe kēia "loaʻa i ke kāne hou ka hana lepo" i kahi pae hou loa! Lana ka manaʻo hiki iā mākou ke ʻike iā ʻoe i ka lā ʻapōpō!

  7. 9

    Ke hoʻolālā nei nō māua ʻo Katie ma laila.

    Ua kōkua kekahi poʻokela inoa inoa ʻole ma AT&T iā mākou e hoʻoponopono i ka hope loa o kā mākou pilikia i kēia ʻauinalā. Ua hana paha ʻo ia ma kā mākou moʻokāki no 4 a 5 mau hola pololei. I hoʻokahi manawa, ua kūkākūkā ʻo ia i kekahi kanaka ma ke kelepona a haʻi iā lākou e kākau i ke kaʻina hana a e hoʻopau ʻo ia iā mākou ma ke kelepona. ʻAʻole maopopo iaʻu ʻo wai ʻo ia, akā hauʻoli loa wau i kona kiʻi ʻana i ke kelepona!

    • 10

      ʻO Yeay! Lana ka manaʻo e loaʻa iā ia ka uku keu he hopena pule lā hoʻomaha. A hoʻomaikaʻi i ka hoʻomau ʻana i ka lilo o ka paona!

  8. 11

    Aloha ʻo Doug Doug ua holo pono ia ma hope o nā pilikia weliweli a pau. Manaʻo wau aia mākou āpau i kā mākou mau moʻolelo weliweli e haʻi aku akā ʻo kāu ke kiʻekiʻe o nā mea he nui aʻu i lohe ai a i pili paha i loko. Laki maikaʻi mai aneʻi ma waho.

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