Nā Pūnaehana 'Hybrid Calling System = Kupaianaha

ʻenehana ʻenehana

Ma ka Pōʻakahi, ua loaʻa iaʻu ka manawa kūpono e mākaʻikaʻi hana kūleʻa, hoʻolohe a nānā i kā lākou ʻōnaehana i ka hana, a hoʻohana i kahi hōʻike piha o Hey Otto - kahi ʻōnaehana kūkā leo a me ka pūnaewele e hoʻohana ana i ka ʻenehana Launa ma ka hope.

ʻO nā ʻoihana i loaʻa nā kikowaena kelepona nui e iho i nā ala ʻelua, kahi o ka ʻōnaehana haʻiʻōlelo automated (ASR) a i ʻole me ka hoʻohana ʻana i nā lumi nunui o nā poʻe lawelawe kikowaena kelepona. He mea hoʻonāukiuki ke kāhea maʻamau i kahi IVR, a he mea hoʻomakeʻaka ka manawa kali no kahi kahu. ʻO kaʻu peeve pilikino pilikino ke kāhea wau i kahi ʻōnaehana, koi iaʻu e kelepona i kaʻu helu moʻokāki, a laila ua noi mai kahi lunamakaʻāinana kākoʻo (CSR) iaʻu e hana hou ia ke kiʻi wau iā lākou ma ke kelepona.

hana kūleʻa

ʻO nā launa pū kekahi ʻōnaehana hybrid i ka hopena kupaianaha. Inā ʻaʻole hiki i ka ASR ke hoʻomaopopo i ka pane, a laila hoʻohuli ʻia iā Intent Analologists. He poʻe loea kēia e hoʻokele i nā moʻohelu kālā i hopu i ka ʻōlelo i ʻike ʻole ʻia e ka ʻōnaehana. ʻO ka hopena hopena kahi ʻike wikiwiki no ka mea kūʻai aku. Ma mua o ka hana ʻana i 3 mau manawa a laila ʻaʻole e hoʻokau iā ʻoe ... e hoʻolohe ka poʻe Nānā Manaʻo i kāu leka a kuhikuhi pololei iā ia.

ʻAʻole hiki iaʻu ke hele i loko o nā kikoʻī, akā ʻo ka ʻōnaehana hoʻokele a me ka ʻōnaehana hoʻokele no nā Intent Analologists e puhi i kou manaʻo. Maikaʻi, loaʻa nā hōʻoia hōʻoia, a me nā manawa pane wikiwiki. Hiki i nā kikowaena kelepona ke hana me kahi hapa o nā kumuwaiwai a me ke kaʻina exponentially ʻoi aku nā kelepona ... ʻoiai e hōʻoiaʻiʻo ana i ka pololei a me ka hoʻomaikaʻi ʻana o ka mea kūʻai aku. Kaomi ma o inā ʻaʻole ʻoe ʻike i ka Hey wikiō Otto.

 

ʻO Hey Otto kahi leo, pūnaewele a me iPhone i hoʻopili ʻia me ka launa pū me ia e hana ana iā ia. E nānā i ke wikiō no kekahi o nā koho mua loa ma Hey Otto, e like me ke kāhea ʻana o Otto i kahi mea hele a hoʻoneʻe paha i kāu kelepona ʻaha kūkā mai kahi kelepona a i kekahi - me ka ʻike ʻole o ka poʻe e hele nei.

4 Comments

  1. 1

    Doug,

    ʻAʻole wau i manaʻo he hana kupaianaha kēia i ka ʻōnaehana pilina. ʻO ka launa ʻana kahi lele nui i mua ma ka ʻenehana kikowaena kelepona a me ka hoʻohui ʻana i nā kaʻina hana kanaka & ʻenehana. ʻO kēlā me kēia ʻoihana me kahi kikowaena kelepona nui e ʻimi e hoʻohana i kēia ʻōnaehana.

    Adamu

  2. 2

    Ua ʻike wau i kahi ʻenehana Launa ma mua (HotBox pizza i hoʻonāukiuki iaʻu i ka manawa mua aʻu e hoʻohana ai), akā ʻo ka ʻaha kūkā me he mea lā he noi weliweli ia o ka hana hoʻohana kupaianaha. ʻAʻohe UI e like me ka leo kanaka!

  3. 3

    Ua ʻike wau i kahi ʻōnaehana o ka Interactions ma mua, ua hoʻoweliweli ka pizza HotBox iaʻu i ka manawa mua aʻu e hoʻohana ai, akā ʻo ka ʻaha kūkā me he mea lā he noi weliweli ia no ka hana hoʻohana kupaianaha. E hoʻohana wau.

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