iPerceptions: Ka Leo o ka Pūnaewele Kūʻai

manaʻo ʻona

Voice of Customer (VoC) kahi ʻike hui i nā pono o nā mea kūʻai mai, makemake, ʻike, a me nā makemake i loaʻa ma o ka nīnau pololei a me ka ʻole. ʻOiai pūnaewele kahiko analytics haʻi mai iā mākou i ka mea a ka malihini e hana nei ma kāu pūnaewele, pane ka anamanaʻo VoC NO NĀ mea kūʻai aku e hana i nā hana a lākou e hana ai ma ka pūnaewele.

Nā manaʻo iPerceptions kahi papa hana noiʻi e hoʻohana i nā ʻenehana intercept ma nā kiko kiko like, e like me ka papakaumaka, lawe lima a me ka papa. Kōkua ʻo iPerceptions i nā ʻoihana e hoʻolālā, ʻohiʻohi, hoʻohui a kālailai i kā lākou ʻike VoC.

Nā manaʻo iPerceptions hoʻohui i ka ʻikepili VoC me ka pūnaewele analytics ʻikepili e like me Google Analytics, ʻae iā ʻoe e:

  • Hoʻoikaika i nā helu uku paneʻe no nā hui kipa kikoʻī a loiloi maikaʻi i nā ʻaoʻao pae, nā ʻaoʻao puka, nā huaʻōlelo hulina, nā kumu kūʻai a me nā hoʻouka kaua.
  • E ana i nā helu hoʻololi e kūʻē i nā helu hoʻopau papa hana e loaʻa ai ka ʻike ʻoi aku ka maikaʻi o ka pōʻaiapili hoʻohuli.
  • E nānā i ka manawa ma ka pūnaewele e ka hana piha e hoʻokaʻawale ma waena o nā malihini kipa e hakakā nei e ʻike i ka ʻike a me nā mea i hoʻokomo pono ʻia ma ka pūnaewele.

Nā manaʻo iPerceptions Kākoʻo i nā ʻōlelo he 32 a hiki ke hoʻopilikino ʻia i kāu mana.

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