Mai ʻae i nā Bots e ʻōlelo no kāu Brand!
ʻO Alexa, kā Amazon kōkua leo hiki i ka leo, hiki ke hoʻokele i nā mea hou aʻe ma mua o $ 10 bilela, nā kālā i loko o ʻelua mau makahiki wale nō. I ka mua o Ianuali, ua ʻōlelo ʻo Google ua kūʻai aku ia ma mua o 6 miliona Nā polokalamu Google Home mai ka waenakonu o ʻOkakopa. ʻO nā bots kōkua e like me Alexa a me Hey Google e lilo nei i hiʻohiʻona nui o ke ola o kēia ao, a hāʻawi i kahi manawa kupaianaha no nā māka e hoʻohui me nā mea kūʻai aku ma kahi papahana hou.
Makemake e ʻapo i kēlā manawa kūpono, ke holo wikiwiki nei nā māka e hoʻokau i kā lākou ʻike ma nā ʻimi e hoʻokele leo ʻia. Maikaʻi no lākou - ke komo ʻana i ka papahele honua me nā papaha leo e noʻonoʻo nui ai, e like me ka hoʻokumu ʻana i kahi pūnaewele ʻoihana i kūpono i 1995. Akā i ko lākou wikiwiki, nui nā hui e waiho nei i kā lākou leo leo (a me nā ʻikepili pili leo e pili ana) i nā lima o ka bot kolu.
He kuhi hewa paha kēlā. E noʻonoʻo i kahi pūnaewele kahi ʻeleʻele a keʻokeʻo nā pūnaewele āpau, waiho ʻia i hoʻokahi kolamu a hoʻohana nā pūnaewele āpau i ka huaʻōlelo like. ʻAʻohe mea e kū i waho. ʻAʻole hōʻike kekahi o nā pūnaewele i ka hiʻona a me ka manaʻo o nā māka a lākou e hōʻike ai, no laila e loaʻa i nā mea kūʻai aku kahi ʻike kūlike ʻole i ka wā e launa pū ana me nā mana ma nā pae ʻē aʻe. He pōʻino ia mai ke kuanaʻike kuni, ʻeā?
Hana ʻia kekahi mea e like me ka hui pū ʻana o nā ʻoihana i kahi noi no nā mea kōkua pilikino hiki i ka leo me ka ʻole a me ka pale ʻana i kahi leo ʻokoʻa. ʻO ka mea pōmaikaʻi, ʻaʻole pono pēlā. Ma kahi o ka hāʻawi ʻana aku i nā bots kōkua i ka leo o kou mana, hiki iā ʻoe ke hana i kāu ʻōkuhi kamaʻilio ponoʻī me AI me kahi polokalamu i hoʻolālā ʻia no ke kamaʻilio leo koleke.
ʻAʻole pono ʻoe e kūkulu i nā polokalamu leo mai ka honua a hiki ke hoʻokō ʻia - aia he hiki i ka API, loaʻa i nā ʻikepili kūkā kamaʻilio e ʻike ʻia i kēia manawa e ʻae iā ʻoe e kamaʻilio me nā mea kūʻai aku ma hea lākou - ma ke kelepona, ma nā pāpili kaiaulu, i he pukaaniani kamaʻilio a i ʻole ma ko lākou mau home ma o nā bots kōkua. Me ke ala kūpono, hiki iā ʻoe ke hōʻoia i kēia mau kamaʻilio kūlike ʻole a me ka inoa ma kēlā me kēia manawa.
Ke hoʻohana nei nā mea kūʻai nui alakaʻi i kēia hoʻolālā e lawelawe i nā kamaʻilio me nā mea kūʻai aku ma o nā bots kōkua, e hāʻawi ana i nā pane i nā nīnau a ka poʻe kūʻai e pili ana i ka loaʻa ʻana o ka huahana a i ʻole ka lawe ʻana. Ke hoʻohana nei nā ʻoihana ʻinikua i ka leo e pane i nā nīnau e pili ana i nā pono hoʻolimalima kaʻa ʻoiai ke hoʻomaikaʻi ʻia nā kaʻa mea kūʻai. Ke hoʻohana nei nā panakō i nā pae leo e hoʻonohonoho a hoʻololi i nā koho me nā mea kūʻai aku.
Me ka hopena leo kūpono a me ka ʻike hou, hiki iā ʻoe ke hōʻoia i ka hoʻopili pololei ʻana o ka ʻike o ka mea kūʻai aku e hana i nā pilina me nā mea kūʻai aku. A ke kaohi ʻoe i ka leo o kou mana ma nā papahana kōkua AI, hiki iā ʻoe ke hoʻohui i ka ʻikepili mai nā hana leo i loko o ka ʻōnaehana CRM o kāu ʻoihana. E lilo i mea nui i mea nui e like me ka nui o nā mea kūʻai aku e alakaʻi i nā huli ma o ka leo.
Ua wānana ka mea loiloi ʻenehana kūʻokoʻa ʻo Gartner i kēlā 30 pakeneka e hana ana i ka mākaʻikaʻi me ka ʻole o nā pale e 2020, e like me ka mākaʻikaʻi leo-mua ma o nā hāmeʻa e like me nā kelepona a me nā mea kōkua AI i loaʻa ka pae ma nā huli ʻana i nā huaʻōlelo. Hiki i kāu ʻoihana ke nalowale ke ala o kēlā ʻikepili - a i ʻole ʻae ʻia e hoʻomalu ʻia e kahi bot kolu. Ma ka lawe lima ʻana i ka leo o kāu brand, hiki iā ʻoe ke mālama i ka kaohi o kāu ʻikepili pū kekahi.
Ke mālama nei nā mea kōkua leo i nā ʻoihana hou aku ma waena o nā māka a me nā mea kūʻai aku, ʻoi aku ka maopopo o ka makaʻu i nā ʻoihana i ʻae i kā lākou leo lepa i nā bots ʻaoʻao ʻekolu. Hoʻopili ʻia ka waiwai Brand inā ʻaʻole kūlike ka leo ma nā kahawai, a hoʻonāwaliwali ka hilinaʻi o ka poʻe kūʻai. ʻO ka nalo ʻana o ka ʻikepili ʻaʻole hiki i nā māka ke hana i nā ʻikepili pilikino piha a pololei.
Hoʻomaopopo nā alakaʻi o ka ʻoihana e hiki mai ana i ka maopopo i nā mākia, ʻo ia ke kumu e wikiwiki ai lākou e hana i kahi papa leo. Kūpono ko lākou makemake e apo i nā paepae. Akā he mea nui e hoʻokumu i kahi hoʻolālā e pale ai i ka kūpaʻa o ka brand. Inā hoʻolālā kāu ʻoihana e kamaʻilio pū me nā mea kūʻai aku ma o kā lākou mau kōkua leo, e hōʻoia ʻaʻole ʻoe e ʻae i nā bots e ʻōlelo no ʻoe.