Ke hōʻeha nei ka lawelawe mea kūʻai aku maikaʻi ʻole i kāu ROI kūʻai aku

lawelawe mea kūʻai maikaʻi ʻole

ʻO Jitbit, kahi pākaukau kōkua, ua hana i kēia infographic me nā helu helu e hōʻike maopopo ana i ke kiʻi i ka hopena o ka lawelawe mea kūʻai aku maikaʻi ʻole i kahi ʻoihana. Ke hoʻomau nei nā ʻoihana i ka mālama ʻana i ka lawelawe mea kūʻai aku maikaʻi ʻole e like me kā lākou i hana ai i nā makahiki i hala aku nei ... ke hoʻopiʻi wale nā ​​mea kūʻai aku i ka ʻoihana a i kahi pōʻai liʻiliʻi o nā hoaaloha. Akā ʻaʻole kēlā ka ʻoiaʻiʻo o ka honua a mākou e noho nei i kēia manawa.

He mea pepehi hāmau nā mea kūʻai huhū

Hōʻino ka lawelawe mea kūʻai aku maikaʻi ʻole i ka inoa o kāu māka ma ka pūnaewele a hoʻopili pololei i kāu hoʻihoʻi kūʻai aku ma ka hoʻopukapuka. Inā loaʻa iā ʻoe kahi ʻaoʻao huahana ma ka pūnaewele i ʻike ʻia me nā loiloi maikaʻi ʻole ma lalo o ia mea, e hele wāwae aku nā mea kūʻai aku. I ka ʻoiaʻiʻo, ʻaʻole e kūʻai ʻo 86% o nā malihini kipa mai kahi hui me nā loiloi maikaʻi ʻole.

To improve your customer service overall, JitBit recommends that companies improve the interaction between service employees and customers, provide better training to avoid incompetent staff, and provide a consistent experience across all customer service channels – that includes both phone, email, live chat, forums, click-to-call support, and even social media. They detail the Ke ala nei ʻo 11 mau ala i ka lawelawe ʻana aku i nā mea kūʻai aku maikaʻi ʻole i kāu laina lalo i kā lākou pou:

  1. Pono maʻiole - pono e hiki a maʻalahi i nā ʻoihana ma nā kahawai āpau.
  2. Speed - ʻaʻohe mea e hoʻonāukiuki i ka mea kūʻai aku e like me ke kali ʻana i ke kōkua.
  3. Knowledge - nā luna lawelawe ʻaʻole hiki ke kōkua ma mua o ka hoʻonāukiuki.
  4. Kū'ē - Ke hoʻāʻo nei e lanakila i ka hakakā e hoʻokau i nā ʻoihana i ka lilo ʻana o ke kaua.
  5. olelo pomaikai - haki ka hoʻohiki i ka hilinaʻi, a ʻo ka hapalua o nā ʻoihana āpau i haki i nā hoʻohiki.
  6. Records - kāhea pinepine a wehewehe i kahi pilikia i kēlā me kēia manawa i kēlā me kēia manawa ke kipaku i nā mea kūʻai aku i nā nati.
  7. Personalization - ʻaʻole ʻike iā wai kāu mea kūʻai aku, ko lākou waiwai, ko lākou mākaukau, a me ko lākou mau mea e waiho ai i nā ʻoihana ma hope.
  8. ho'olohe - pono e hana hou i ka pilikia ma mua a ma mua he pono ʻole a hoʻoiho i nā helu hauʻoli.
  9. Lohe - ke ʻōlelo ʻoe e hāhai ʻoe, e hāhai.
  10. ʻAoʻao Rude - no ka maikaʻi ʻole o ka lā e loaʻa ana i kāu koʻokoʻo, ʻaʻohe kumu e lawe ai i kēlā mea i ka mea kūʻai aku e hiki mai ana.
  11. Holo puni - ke hoʻolilo nei a hoʻolohi ʻia me ka ʻole o ka hoʻonā ʻana ka mea maikaʻi ʻole hiki iā ʻoe ke hana i ka mea kūʻai aku.

ʻO ka laina lalo o kēia infographic? Ma o 2020, ʻike ke kumuhana e loaʻa ka uku a me ka huahana e like me ka ʻokoʻa ʻokoʻa. Nui nā mana i laila, i koʻu manaʻo. Ke aʻo nei nā ʻoihana ʻaʻole hoihoi iki nā mea kūʻai aku, ka hapa nui ʻaʻole hoʻohana hou i ka ʻoihana. Hoʻohui i kēlā me ka ʻoiaʻiʻo hiki i nā mea kūʻai aku disisisfied ke mahele maʻalahi i kā lākou huhū ma ka pūnaewele, a ke hele nei kāu ʻoihana no ka pilikia inā ʻaʻole ʻoe e pane a hoʻoponopono i nā pilikia e ʻōlelo ʻia. Hana nā hui he nui i ka lawelawe mea kūʻai aku ma ke ʻano he ʻino ke pono lākou e hoʻopukapuka iā ia ma ke ʻano he ʻokoʻa mai kā lākou mea hoʻokūkū.

Nā Heluhelu lawelawe lawelawe maikaʻi ʻole

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