Einstein: Pehea e hiki ai iā Salesforce's AI Solution ke hoʻokau i ke kūʻai aku ʻana a me ke kūʻai aku ʻana

ʻO Salesforce Einstein

Hoʻomaʻamaʻa pinepine ʻia nā keʻena kūʻai aku a hana nui ʻia - ke kaulike ʻana i ka manawa ma ka neʻe ʻana i ka ʻikepili ma waena o nā ʻōnaehana, ʻike ʻana i nā manawa kūpono, a me ka hoʻoili ʻana i nā ʻike a me nā hoʻouka kaua e hoʻonui i ka ʻike, ke komo ʻana, ka loaʻa ʻana, a me ka hoʻopaʻa ʻana. I kekahi manawa naʻe, ʻike wau i nā ʻoihana e hakakā nei e hoʻomau i ka wā aia nā hopena maoli i laila e hōʻemi ana i nā kumuwaiwai e pono ai e hoʻonui i ka pono holoʻokoʻa.

ʻO ka ʻike kuʻi ʻia kekahi o kēlā mau ʻenehana - a ke hōʻoia nei e hāʻawi i ka waiwai maoli i nā mea kālepa ke kamaʻilio mākou. ʻO kēlā me kēia papa hana kūʻai nui ko lākou ʻenekini AI. Me ka mana o Salesforce i ka ʻoihana, pono e nānā aku nā mea kūʻai aku ʻo Salesforce a me Marketing Cloud Einstein, Papahana AI o Salesforce. ʻOiai ʻoi aku ka nui o nā ʻenekini AI i ka hoʻomohala nui, ua hoʻomohala ʻia ʻo Salesforce Einstein me kahi ʻōnaehana liʻiliʻi a me nā hoʻohuihui ma waena o nā Salesforce kūʻai aku a me ke kahua kūʻai ... ʻo B2C a ʻo B2B paha.

ʻO kahi kumu nui e lilo ai ʻo AI i mea nui i ke kūʻai aku ʻana a me ke kūʻai aku ʻana inā, inā lawe pono ʻia, lawe ʻia ka bias kūloko o kā mākou hui kime. Kūleʻa ka poʻe mākeke i ka loea a neʻe i ke ala ʻoluʻolu loa lākou e pili ana i ka hoʻolālā ʻana, ka kamaʻilio ʻana, a me nā hoʻolālā hoʻokō. Hoʻomoʻa pinepine mākou i o ka ʻikepili e kākoʻo i ke kuhi a mākou i hilinaʻi nui ai.

ʻO ka hoʻohiki o AI hāʻawi ia i kahi manaʻo kaulike ʻole, e pili ana i ka ʻoiaʻiʻo, a me kahi mea e hoʻomau i ka hoʻomaikaʻi i ka manawa ke hōʻike ʻia nā ʻikepili hou. ʻOiai wau e hilinaʻi nei i koʻu ʻōpū, pīhoihoi mau wau me nā mea i ʻike ʻia e AI! ʻO ka mea hope loa, manaʻo wau ua hoʻokuʻu ia i koʻu manawa, e hiki ai iaʻu ke nānā i nā hopena hana me ka pono o nā ʻike kumuhana a me nā hopena.

He aha ka Salesforce Einstein?

Hiki iā Einstein ke kōkua i nā ʻoihana e hoʻoholo wikiwiki, e hoʻonui i nā limahana, a hauʻoli i nā mea kūʻai aku me ka hoʻohana ʻana i ka ʻike kuʻuna (AI) ma o ka Salesforce Customer 360 Platform. Pono ia i kahi mea hoʻohana pono i ka hoʻolālā liʻiliʻi a hoʻohana i ka aʻo ʻana i ka mīkini e lawe i ka ʻikepili o ka mōʻaukala e wānana ai ʻole e hoʻonui ai i ka hoʻoikaika ʻana i ka wā e hiki mai ana.

Nui a hewahewa nā ala e hiki ai ke hoʻoili i ka naʻaupō, eia nā pōmaikaʻi nui a me nā hiʻohiʻona o Salesforce Einstein:

Salesforce Einstein: Ke aʻo ʻana i ka mīkini

E kiʻi i nā wānana hou aʻe e pili ana i kāu ʻoihana a me nā mea kūʻai aku.

  • ʻO Einstein Discovery - Hoʻonui i ka hana a ʻike i nā hiʻohiʻona kūpono i kāu ʻikepili āpau, inā e noho ana ma Salesforce a i waho paha. E ʻike i nā ʻike AI maʻalahi a me nā ʻōlelo aʻoaʻo i nā pilikia paʻakikī. A laila, e hana i kāu hopena me ka haʻalele ʻole iā Salesforce.

ʻO Salesforce Einstein Discovery

  • ʻO Einstein Mea Hana Wanana - Wanana i nā hopena ʻoihana, e like me ka churn a i ʻole ke kumukūʻai holoʻokoʻa. Hana i nā hiʻohiʻona AI maʻamau ma nā kahua Salesforce a i ʻole mea me nā kaomi, ʻaʻole pāʻālua.

ʻO Salesforce Einstein Wanana Kūkala

  • Einstein Hana Hou Hou - E hāʻawi i nā ʻōlelo hōʻoia i hōʻoia ʻia i nā limahana a me nā mea kūʻai aku, pololei ma nā polokalamu a lākou e hana ai. Wehewehe i nā ʻōlelo aʻoaʻo, hana i nā hoʻolālā hana, kūkulu i nā hiʻohiʻona wanana, hōʻike i nā ʻōlelo aʻoaʻo, a hoʻoheheʻe i ka hana automation.

Salesforce Einstein Hana Hou Hou

Salesforce Einstein: Ka hana ʻōlelo ʻ Naturallelo maoli

E hoʻohana i ka NLP e ʻike i nā lauana ʻōlelo hiki iā ʻoe ke hoʻohana no ka pane ʻana i nā nīnau, pane i nā noi, a ʻike i nā kamaʻilio e pili ana i kāu brand ma o ka pūnaewele.

  • ʻ Elelo Einstein - Maopopo pehea ka manaʻo o nā mea kūʻai aku, kuhikuhi pololei i nā nīnau, a streamline i kāu mau kaʻina hana. E kūkulu i ka hana ʻana i ka ʻōlelo kūlohelohe i kāu polokalamu e hoʻokaʻawale i ka manaʻo a me ka manaʻo ma lalo o ke kino o ka ʻōlelo, ʻaʻohe mea o ka ʻōlelo.

ʻForlelo Kūʻai Einstein

  • ʻO Boti ʻEinstein - Hana maʻalahi, hoʻomaʻamaʻa, a hoʻouka i nā bots maʻamau ma nā kahawai uila e pili ana i kāu ʻikepili CRM. Hoʻonui i nā kaʻina ʻoihana, hoʻoikaika i kāu mau limahana, a hauʻoli i kāu mea kūʻai aku.

ʻO Salesforce Einstein Bots

Salesforce Einstein: ʻIʻikeʻike kamepiula

ʻO ka hihi kamepiula me ka ʻike ʻana i ka hiʻohiʻona ʻike a me ka hana ʻikepili e nānā i kāu huahana a me ka inoa, ʻike i nā huaʻōlelo i nā kiʻi, a me nā mea hou aʻe.

  • Hōʻike ʻo Einstein - E ʻike i ke kamaʻilio holoʻokoʻa e pili ana i kāu brand ma ka pāpili a me nā mea ʻē aʻe. E hoʻohana i ka ʻike kiʻi kiʻi akamai i kāu mau polokalamu ma o ke aʻo ʻana i nā hiʻohiʻona hohonu e ʻike i kāu mana, huahana, a me nā mea hou aʻe.

ʻO Salesforce Einstein hihio

Salesforce Einstein: ʻIke ʻ Automaticlelo Manuahi

Unuhi ʻia ka ʻōlelo ʻākalakala i ka ʻōlelo i haʻi ʻia i ka huaʻōlelo. A lawe ʻo Einstein i kahi keʻehi i kahi ʻē aʻe, ma ke kau ʻana i kēlā huaʻōlelo i loko o ka pōʻaiapili o kāu ʻoihana. 

  • Leo ʻEinstein - E kiʻi i nā ʻōlelo aʻo i kēlā me kēia lā, hana i nā mea hou, a hoʻokele i nā papa kuhikuhi ma ke kamaʻilio maʻalahi ʻana iā Einstein Leo Kōkua. A, hana a hoʻolana i kāu hana ponoʻī, nā mea kōkua leo kuni ʻia me Einstein Voice Bots.

Leo ʻEinstein Salesforce

E kipa aku iā Salesforce's Einstein pūnaewele no ka ʻike hou aku e pili ana i ka huahana, ʻike kuʻuna, noiʻi AI, hoʻohana i nā hihia, a me nā nīnau e nīnau pinepine ʻia.

ʻO Salesforce Einstein

E hoʻomaopopo pono e kāhea i kaʻu Salesforce kūkā a me ka hoʻokō paʻa, Highbridge, a hiki iā mākou ke kōkua iā ʻoe me ka hoʻolaha ʻana a me ka hoʻohui ʻana i kekahi o kēia mau hoʻolālā.

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