10 mauʻanuʻu i Brilliant Social Customer Service

10 anuu lawelawe kaiāulu kanaka

Ua kākau mākou e pili ana i ka ka ulu ʻana o ka lawelawe mea kūʻai aku kaiapili i ka wā i hala, a hoʻomau mākou e kaomi i kā mākou mea kūʻai aku i kēlā ala. ʻO ka lawelawe mea lawelawe kaiaulu kahi mea i manaʻo ʻia no kāu mau mea kūʻai aku a he manawa kūpono kupanaha no kāu mau hana kūʻai aku. He aha ka mea i ʻoi aku ma mua o ke kōkua ʻana aku i ka mea kūʻai aku i ka spotlight lehulehu kahi e hiki ai i nā mea āpau ke ʻike i kou ʻano ʻoihana.

ʻO ka nui o ka poʻe e hana nei i nā kamaʻilio pūnaewele me nā māka e hoʻonui nei i kēlā me kēia makahiki. ʻAneʻane 50% o nā mea hoʻohana pāʻoihana kaiaulu āpau i hoʻohana i ka lawelawe lawelawe kaiāulu, e like me ka hapakolu o ka poʻe i ʻoi aku i ka 65. Minamina, ʻo nā hopena a hiki i kēia manawa ke waiho i nā mea he nui e makemake ʻia. ʻO 36% wale nō o nā mea kūʻai aku e noi ana i kahi lawelawe lawelawe e pili ana i ka hōʻike pāʻoihana kaiaulu me ka wikiwiki a me ka maikaʻi o kā lākou pilikia.

Kēia infographic mai Nā Kiʻikuhi manaʻo, he palapala-alanui kahawai kiko’ī kiko’ī loa ia no kēlā me kēia hui e nānā nei e hoʻokō a hoʻomaikaʻi paha i kā lākou lawelawe lawelawe kaiāulu.

nohona-Media-Customer-lawelawe-infographic

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