Huki liʻiliʻi wau i ke kāleka pāpili ke pono wau. ʻO wau iho, ma ke ʻano he ʻona ʻoihana, haʻalulu pinepine wau ke ʻike wau i ka mea kūʻai aku e hoʻolaha ākea i kahi ʻoihana ma ka pūnaewele. ʻOi aku ke ʻano he kulekele a hewa ʻole ka hewa o ka lunamakaʻāinana lawelawe ʻilihuna. ʻAʻole hana pinepine ʻo CSR i nā lula, ʻoi aku kahi kiʻekiʻe a kiʻekiʻe iki aʻe o kahi hiki ʻole e lawelawe i kēlā mau mea.
I kēia hihia, akā, pono wau e kaʻana like i kēia hanana i ka lehulehu no ka mea kuhikuhi ia i nā pilikia e hakakā nā hui he nui ke hiki mai i ka pāpili kaiaulu. Pēlā nō, ʻaʻole ia he hui wale nō ... he mana ikaika me ka palena papaha ʻoi aku ka pālua i ka ʻoihana maʻamau. ʻO ia ka mea hiki iā lākou ke hoʻolohe, a hiki ke hoʻoponopono i kēia pilikia e hoʻomaikaʻi ai i kā lākou pāpili kaiaulu e kū nei ma waena o kā lākou kumu kūʻai.
I ka Oihana
I kēia hopena pule, ua huakaʻi wau i Florida a hoʻi i Indiana. He huakaʻi wau e lawe ai i kēlā me kēia hapahā a ʻoluʻolu wau i ke kalaiwa mālie, ka hiʻona, a me ka manawa e noʻonoʻo ai i nā mea. He kānana kope wau (e pīhoihoi paha ʻo Starbucks inā ʻike lākou i kā mākou moʻohelu kālā makahiki no kā mākou hui liʻiliʻi ma kā kā mākou Starbuck kāleka) a hoʻonohonoho pinepine i kaʻu mau kū i ka laina me kahi o kahi Starbucks ma kahi puka e hiki mai ana.
Ma McDonough, GA, ua puka au i I-75 a kalaiwa i kekahi mau mile i kahi Starbucks. I koʻu komo ʻana i loko o ka hale kūʻai, ua hele au i loko o ka lumi o nā kāne a pūʻiwa loa. Kahe ka ʻōpala a uhi ʻia ka papahele. ʻAʻole wau e wehewehe i ka pilau, ʻoiai ua maopopo he lōʻihi loa ia. ʻAʻole ia iaʻu e manaʻo ʻole i kahi lumipaku kokoke i kahi alaloa nui e maʻemaʻe ʻole ... akā ʻaʻole kēia kahi hale kaʻaila, ʻo kaʻu Starbucks aloha ia.
Kū wau i ka laina a nānā i kahi barista e lawelawe i ka hoʻokele, a holo kekahi a puni ka pupule e mālama nei me ka laina. Ua helu au he 5 mau limahana hou aʻe e kū nei a hana ʻole i kekahi mea. Ma hope o ka loaʻa ʻana o kaʻu inu, ua hele au i kahi papa ʻaina a me he mea lā ʻaʻole i holoi ʻia i mau hola. Aia nā ʻōpala ʻōpala a me nā kāhei e ʻōpala ana i ka papahele ma waena o nā kaha ninini. Ua ʻū wau a hele i waho kahi i lawe ai wau i kēia kiʻi a kaʻana like ia ma Twitter.
@ Puʻuwai pelapela kēia hale kūʻai. Ma loko, ma waho, ʻauʻau, nā mea āpau. A kahi hui o nā limahana e kū nei. pic.twitter.com/gFFxKEya46
- Douglas Karr (@douglaskarr) December 27, 2015
ʻAʻole i loaʻa iaʻu kahi pane, akā ʻo kahi mea ukali ʻē aʻe i ʻimi a nīnau i kahi i loaʻa ai ka Starbucks ... no laila ua pane wau iā ia a hoʻokomo iā Starbucks.
@harrisja @ Puʻuwai I-75 ma McDonough, GA. Ua hala aku ka lua i ka lua
- Douglas Karr (@douglaskarr) December 27, 2015
ʻO kaʻu Tweet mua ma 2:11 PM. Ua pane hope loa ʻo Starbucks ma 4:09 PM:
@douglaskarr Pili mākou - pls leka uila i nā kikoʻī i twittercustomerservice@starbucks.com w / hale kūʻai ʻike: https://t.co/osOKugph5J. E kala mai.
- Kōkua Starbucks (@starbuckshelp) December 27, 2015
Uh. ʻAʻole au i pane.
Ka Hoʻoponopono
Maliʻa paha me ka wā hoʻomaha, ua hana nui nā poʻe ʻoihana kaiaulu ʻo Starbucks e hoʻolohe ʻole i kaʻu tweet. Hoʻokahi wale nō tweet ia, ʻeā? ʻĀ, ʻano. Mai nā poʻe a pau i kipa aku i kēlā hale kūʻai pelapela ia lā, ʻo wau wale nō kai haʻi aku iā lākou i kahi pilikia?
Ehia mau poʻe ʻaʻole ʻo Buckees i hele a hele aku i waho me kēia hale kūʻai e like me ko lākou manaʻo mua? Ehia o kaʻu poʻe ukali i lilo i ka hilinaʻi iki i ka mana a lākou i aloha ai. Ehia o lāua ʻelua e ʻimi nei i kahi hale kope ʻē aʻe ma ke ala ma kahi o Starbucks no ka mea ua hoʻopilikia ʻia ke kūlike ʻole o kā lākou mau hale kūʻai nani? ʻIke wau ʻaʻole wau e hele i kēlā hale kūʻai i kēlā me kēia manawa.
Eia kaʻu e makemake ai e ʻike i kahi Tweet mai Starbucks:
Pili mākou, kāhea ʻia ka luna hale kūʻai. DM iaʻu i hiki iā mākou ke hana iā ʻoe. ʻO Jason
ʻAʻole paʻakikī ka loaʻa ʻana o ka hale kūʻai, hiki iā ʻoe ke hoʻohana i ka polokalamu Starbucks a i ʻole ko lākou hale kūʻai mea kūʻai:
ka pāʻoihana
No Starbucks a me kekahi ʻoihana ʻē aʻe e nānā nei i nā pāpili kaiaulu, eia nā haʻawina i aʻo ʻia:
- Ka manawa Hana - I koʻu noho ʻana i Starbucks, he mea maikaʻi ke loaʻa ka pane. Ua hōʻike mai iaʻu ʻelua mau hola ma hope ʻaʻole lākou mālama.
- Ka hoʻoikaika - Ua nīnau maoli kāu kanaka pāpili me e leka uila i kekahi? No ke aha ʻoe i hāʻawi ʻole ai i ka mana e hoʻopili aku iā ʻoe iho i ka luna hale kūʻai?
- Eloe - ʻAʻole hiki i nā ʻoihana ke hoʻopau i kahi kuhi hewa, akā hiki iā lākou ke hoʻopau i ka pilikia ma ka hōʻike ʻana i kahi mahalo. ʻO ka hāʻawi ʻana iaʻu i kahi hōʻaiʻē ma kaʻu kāleka Starbucks inā maikaʻi.
- Hoʻohana - Hoʻowahāwahā mākou āpau i nā inoa inoa ʻole. E komo a pilikino paha e kau inoa me kou inoa (ua kuhi wau i kahi inoa).
ʻO wau nō ka peahi Starbucks a lana ka manaʻo e hoʻolohe lākou i kēia manaʻo a hoʻomaikaʻi i kā lākou kaʻina hana nānā kaiaulu.
