Drip: He aha ka Ecommerce Customer Relation Manager (ECRM)?

Hoʻokumu kahi papahana Ecommerce Customer Relation Management i nā pilina ʻoi aku ka maikaʻi ma waena o nā hale kūʻai ecommerce a me kā lākou mea kūʻai aku no nā ʻike hoʻomanaʻo ʻole e hoʻokau i ka kūpaʻa a me ka loaʻa kālā. Hoʻopili ka ECRM i ka mana hou aku ma mua o kahi mea lawelawe Leka uila (ESP) a ʻoi aku ka nānā ʻana o nā mea kūʻai aku ma mua o kahi pae ʻoihana Pili Pili (CRM) paepae. He aha ia ka ECRM? Mālama ʻo ECRM i nā mea hale kūʻai pūnaewele e hoʻomaopopo i kēlā me kēia mea kūʻai aku ʻokoʻa - kā lākou makemake, kūʻai, a me nā lawena.