ʻO ka Scoter Net Netter
Martech Zone nā ʻatikala i kau ʻia mākia promoter upena:
-
Nānā & hoʻāʻo
Pehea e pōmaikaʻi ai nā ʻoihana kūʻai aku a me nā keʻena kūʻai mai Call Center Analytics?
ʻO ka ʻikepili helu kelepona e pili ana i ke kaʻina o ka nānā ʻana i ka ʻikepili a me nā ana i hōʻiliʻili ʻia mai nā hana kelepona no ka loaʻa ʻana o nā ʻike a hoʻoholo i nā hoʻoholo ʻikepili. Hoʻopili ia i ka hōʻiliʻili ʻana a me ka nānā ʻana i nā ʻano ʻikepili like ʻole, e like me ka nui o ke kelepona, ka lōʻihi o ke kelepona ʻana, ka manawa kali, ka launa pū ʻana o nā mea kūʻai aku, ka hana a ka luna, nā helu ʻoluʻolu o ka mea kūʻai aku, a me nā mea hou aku. Hāʻawi kēia mau kahua i nā kikowaena kelepona e ʻike i nā wahi hopohopo,…
-
Nānā & hoʻāʻo
He aha ka Score Promoter Score (NPS) ʻōnaehana?
I ka pule i hala aku nei, ua huakaʻi au i Florida (hana wau i kēlā me kēia hapaha a i ʻole) a no ka manawa mua aʻu i hoʻolohe ai i kahi puke ma Audible ma ke ala i lalo. Ua koho au i ka nīnau hope loa 2.0: Pehea e ulu ai nā ʻoihana hoʻolaha pūnaewele ma kahi honua i alakaʻi ʻia e nā mea kūʻai aku ma hope o ke kamaʻilio ʻana me kekahi mau mea kūʻai aku ma ka pūnaewele. Hoʻokumu ʻia ka ʻōnaehana Net Promoter Score (NPS)…
-
CRM a me nā Paepae ʻIkepili
Fieldboom: Nā Pepa Akamai, Nīnau, a me nā Kuisa
Paʻa loa ka mākeke no nā noi palapala. Aia nā ʻoihana a puni e mālama ana i ka hoʻomohala ʻana i ke ʻano ma mua o hoʻokahi mau makahiki ma ka pūnaewele, akā ʻoi aku ka nui o nā ʻenehana hou i nā ʻike mea hoʻohana ʻoi aku ka maikaʻi, nā makana loiloi paʻakikī, a me nā toni o ka hoʻohui. Maikaʻi ka ʻike ʻana i ka holomua nui o kēia kahua. ʻO kahi alakaʻi ma waho ʻo Fieldboom, nona nā hiʻohiʻona: Pane…
-
maʻiʻo ke kūʻai akuʻana
Nā Kiʻikuhi Hana Kūlana Kiʻi 6 no ka pono o ka mea kūʻai aku
I nā makahiki i hala aku nei, ua hana au no kahi hui e nānā ana i ka nui o kā lākou kelepona i ka lawelawe mea kūʻai aku. Inā hoʻonui ka nui o kā lākou kelepona a hoʻemi ʻia ka manawa o kēlā me kēia kelepona, e hoʻolauleʻa lākou i ko lākou kūleʻa. ʻO ka pilikia, ʻaʻole lākou i holomua. Hoʻolalelale wale nā ʻelele o ka mea kūʻai aku i kēlā me kēia kelepona e mālama i ka hoʻokele mai ko lākou kua. He huhu loa ka hopena…