Transera: Ka Hoʻohui Hoʻohui Hoʻohui Mea kūʻai aku no nā kikowaena pili

ke kālepa mea kūʻai aku transera

Hāʻawi ʻo Transera i kahi Polokalamu ma ke ʻano he lawelawe, lawelawe ʻia e ke ao analytics anuu no nā kikowaena kelepona e ana i ka hoʻopili ʻana o nā mea kūʻai. ʻO ka Nānā Hana Hoʻohui Kūʻai ʻo Transera mea kamaʻilio analytics noi e hana i ka hoʻopili ʻana ma nā launa ʻana o nā mea kūʻai aku a me ka hana a ka agena e hoʻoholo ai i nā mea e hua ai nā hopena ʻoihana maikaʻi loa. Hiki ke hoʻohana ʻia kēia mau ʻike no ka hoʻololi ʻana i ka lawena o nā ʻākena a me nā ʻōnaehana kikowaena pili kahua paʻa a me nā kapua e hoʻokele i ka hana maikaʻi a me nā ʻike o ka poʻe kūʻai.

Mea Hoʻokūkū Hoʻohui Kūʻai hōʻuluʻulu i ka ʻikepili mai kāu ʻōnaehana kikowaena hoʻokaʻawale, e like me kāu mea hoʻokaʻawale kāhea (ACD), ʻōnaehana leo pane (IVR), palapala noi hoʻokele pilina (CRM), ʻōnaehana komo kauoha a me nā kumuwaiwai ʻikepili a nā mea kūʻai aku e like me nā lawelawe helu kanaka. ke ao no ke kālailai ʻana. Nānā i nā wā kūʻai, nā hana a me nā hana ʻana ma waena o nā ʻōnaehana a me ka palapala ʻāina i nā mea me ka manaʻo maʻamau a me nā hopena ʻoihana i nā mea kūʻai aku a me nā hopena ʻoihana hope loa.

hana manaʻo hoʻopuka

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    Aloha Douglas Karr,
    ʻO ka ʻikepili liʻiliʻi i kaʻana ʻia e pili ana i ka analytics, makemake wau e hoʻohui hou aʻe i ka analytics i hāʻawi ʻia iā ʻoe i kahi kiʻi maopopo o kāu mau cutomers a hiki iā ʻoe ke hāʻawi i nā lawelawe e like me nā papa dash inbound metric i ho'ākāka mua ʻia, kahea ʻana i ka loiloi ʻana a me ke kiʻi ʻana i kahi kikowaena pilikino.

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